Introduction
Schools across the nation have been forever changed since the beginning of the COVID-19 pandemic. Since then, the number of students who receive a device, like a Chromebook, has increased exponentially.
Consequently, districts have reported losses averaging from $250,000 to $1.4 million a year from lost devices. Much of these losses can be attributed to schools having a poor IT Asset Management (ITAM) system in place. IT teams have been stretched with outdated methods of tracking devices, contributing to the number of devices that are slipping through the cracks.
Schools throughout the states have begun adopting Teqtivity as their preferred ITAM solution, and they have noticed improvements in all aspects of their IT operations and budgets. Below, we share how Teqtivity was the right solution for Head-Royce School.
The ITAM Challenge at Head-Royce
Head-Royce School, located in Oakland, California, is a leading independent K-12 institution with 600+ students and a sprawling campus. The school integrates technology into every aspect of education, from innovative classroom tools to campus-wide infrastructure. Head-Royce is the perfect example of a school that has increasingly incorporated technology into its students’ experience.
As the Director of Technology at Head-Royce School, Dave Levin and his team were challenged to maintain smooth IT operations, ensuring that educators and students had the tools they needed to meet the school’s mission. They needed to have a strong ITAM program in place to track all of the devices, like laptops and monitors, that the school owned.
Before adopting Teqtivity, these were some of the challenges they were facing at Head-Royce:
- They lacked a centralized place to manage all 600+ students’ devices and the countless additional devices the school had in inventory.
- Their asset tracking system was inconsistent and error-prone due to being dependent on individual staff knowledge and manual processes.
- Workflows were disconnected from each other, resulting in ticket resolution delays and stress on the IT team.
These issues aren’t unique to Head-Royce, as it is estimated that 59% of school districts still rely on manual systems to track their devices, and 51% use spreadsheets/databases for asset tracking.
Dave recognized that Head-Royce needed to upgrade its ITAM infrastructure with an ITAM solution, and that is when Teqtivity entered the picture.
The Teqtivity Difference: Head-Royce School’s ITAM Upgrade
It’s safe to say that once Dave and his team adopted Teqtivity as their ITAM solution, their ITAM operations were transformed. Here are some of those improvements:
Consolidation of asset data from 10+ spreadsheets into a single, reliable source of truth.
With Teqtivity’s comprehensive dashboard, Dave’s team no longer has to flip through multiple sheets to keep asset records. In our platform, they’re able to access accurate asset data and records in real-time. That way, they know who has what device and where without having to look in more than one place.
Additionally, they can download unlimited asset reports, both pre-set and fully customizable, depending on their needs. Some of these reports include the user-to-asset ratio, depreciation value, and damage trends. With access to this data, Dave’s team can make informed decisions and identify future needs in their asset inventory.
“Teqtivity has transformed how we manage IT,” says Dave. “It’s reduced stress, bridged critical gaps in information, and given us the confidence to handle issues swiftly and effectively.”
50% reduction in time to resolution for device-related issues.
When IT teams lack clear insight into their device records, like the device history and the warranty period, they are more likely to take longer to resolve device-related issues. IT team members experience an increased back-and-forth with the device owner to collect the necessary information to provide support.
“It’s not just about keeping track of devices,” Dave adds. “It’s about simplifying our workflows, reducing frustration, and enabling our team to focus on higher-value tasks.”
With Teqtivity, the Head-Royce team is resolving device issues faster than before because they now have an accurate and centralized database of all their devices. IT team members can simply look up the user and get a record of the device they’re assigned. If a student is experiencing continuous issues with their device, the IT team member can access the device information and provide the necessary support. For example, they may learn the device is reaching end-of-life, and they are due for a new device as opposed to spending time fixing an old one.
25% improvement in the efficiency of device exchanges.
Schools experience constant change daily and yearly. Key events like summer break and back-to-school can become a headache for an IT team that doesn’t have an advanced system to track their devices. Additionally, students frequently enter and leave schools, which adds to the frequent device exchanges.
With Teqtivity, devices can be uploaded and assigned in bulk, which is convenient when students are checking out devices. Since accurate records are kept on every device, schools are also able to ensure that their assigned devices are returned by students and educators when the time comes.
As a result, this eliminates any confusion and reduces errors when devices are being exchanged.
Ready to Upgrade How Your School is Managing Its IT Devices?
With Teqtivity as their trusted ITAM solution, Dave and his team are now exploring additional ways to leverage the platform’s capabilities, ensuring Head-Royce School remains at the forefront of educational technology.If you are ready to see our software in action, schedule a product demo today.
