Freshworks is a cloud-based IT service management (ITSM) solution by Freshworks, designed to streamline IT operations. It helps teams manage service requests, incidents, and assets through features like ticketing, asset tracking, automation, and a self-service portal. Freshworks offers real-time insights, simplifies workflows, and enhances collaboration, making it a scalable solution for organizations of all sizes to improve service delivery and IT support efficiency.
Integrating Teqtivity with Freshworks allows IT teams to manage both assets and service tickets within one platform. This eliminates the need to switch between systems, streamlining workflows and improving overall efficiency.
Real-Time Asset Updates
With this integration, asset information (e.g., serial numbers, status, and history) is automatically linked to Freshworks service tickets. Any updates to asset status, such as repairs or replacements, are automatically synced in real-time across both systems, ensuring consistency and reducing errors.
Improved Productivity
Automating workflows between Freshworks and Teqtivity helps reduce manual tasks, accelerates issue resolution, and allows IT teams to focus on higher-priority tasks, improving service delivery and responsiveness.
Complete Asset Lifecycle Tracking
Track the entire lifecycle of assets—from procurement and assignment to repair, end-of-life, and disposal—within Freshworks. The integration ensures all asset actions are recorded and visible, making compliance and auditing easier.
How Teqtivity + Freshworks Works
Instant Asset Visibility in Service Tickets
When a service request is created in Freshworks, Teqtivity automatically links the related asset to the ticket, providing IT teams with immediate access to essential asset details (e.g., serial numbers, warranty, and history) directly within the ticket.
Real-Time Asset Status Updates
Changes to asset statuses (e.g., “damaged,” “assigned,” “repaired”) in Freshworks are immediately updated in Teqtivity, ensuring consistent and synchronized data across both systems and minimizing the risk of errors or outdated information.
Unified Asset and Service Management
IT teams can manage asset assignments, repairs, and replacements directly within Freshworks tickets. All asset-related actions are tracked in real-time and updated in Teqtivity, ensuring that asset information is always current and accessible.
Automated Onboarding and Offboarding
Freshworks automatically syncs onboarding and offboarding service tickets with Teqtivity, streamlining the process of asset assignment to new employees and return of assets from terminated employees, ensuring efficiency and reducing manual errors.
Teqtivity is an IT Asset Management software designed to simplify how businesses track, manage, and optimize IT assets throughout their lifecycle, from procurement through retirement. Take full control of your IT environment with automated tracking, custom reports, and seamless integrations.
How does Teqtivity benefit my organization?
Our software offers a centralized platform for end-to-end IT asset tracking, helping your organization reduce costs, minimize risk, and optimize resource allocation. By providing real-time visibility and automation, it enhances decision-making, simplifies compliance with licensing and security requirements, and improves operational efficiency.
What types of assets can Teqtivity manage?
Teqtivity can manage a wide range of IT assets, including laptops, desktops, mobile phones, tablets, network equipment and other related resources critical to your organization’s IT infrastructure.
Is Teqtivity customizable to our specific needs?
Yes, Teqtivity is highly customizable. It can be tailored to meet the unique requirements of your organization, ensuring that it aligns perfectly with your IT asset management goals and processes.
Can Teqtivity integrate with other IT management systems?
Yes, Teqtivity is designed with integration capabilities, allowing seamless connectivity with other management tools, such as your IT service management (ITSM), HR, MDM and ITAD providers and suppliers.
What reporting features does Teqtivity ITAM Tool offer?
Teqtivity offers robust reporting and analytics features, providing detailed insights into asset utilization, compliance status, and overall IT asset health. Reports range from Asset reports, User reports and Financial Reports, each with specific sub reports.
Is Teqtivity suitable for small businesses?
Absolutely. Teqtivity is scalable and can be adapted to the needs of all organizations – Small, Medium or Large. It offers flexibility and features that can be tailored to fit the specific requirements of businesses of any size.
How can I get started with Teqtivity?
Schedule a 30-minute product demo – We’ll be happy to provide a demonstration, discuss your specific needs, and guide you through the on-boarding process.
