Jira, developed by Atlassian, is a project management tool used primarily for issue and project tracking in software development. Jira provides a platform for managing tasks, bugs, and user stories with customizable workflows. It is widely used for agile project management, helping teams prioritize and resolve issues efficiently through boards, backlogs, and sprints. Jira’s flexibility allows teams to tailor workflows and reporting based on specific project needs.
Manage assets, service requests, and support tickets in one centralized platform, reducing the need to switch between systems.
Enhanced Asset Visibility
Automatically link asset details—such as serial numbers, status, and purchase history—to Jira tickets, giving IT teams instant access to relevant information.
Real-Time Updates
Reflect changes in asset status (e.g., “assigned,” “damaged,” or “repaired”) instantly in both Teqtivity and Jira, ensuring accurate and up-to-date records.
Streamlined Issue Resolution
Technicians can manage asset-related tasks, such as repairs or replacements, directly from Jira tickets, speeding up issue resolution.
Efficient Lifecycle Management
Track assets through their entire lifecycle—from procurement to retirement—within Jira, enabling IT teams to plan and execute workflows more effectively.
Improved Accountability
Linking assets to specific tickets provides better traceability and accountability for asset usage and service history.
How Teqtivity + Jira Works
Asset Visibility Within Jira Tickets
Easily access complete asset details directly within Jira tickets using the Teqtivity for Jira plugin. For example, when a user reports an issue with a device, IT teams can instantly view critical information such as serial numbers, location, and user details without leaving Jira.
Real-Time Asset Status Updates
Keep asset records up to date by modifying asset statuses directly in Jira. For instance, marking a device as “damaged” or “repaired” in Jira instantly updates its status in Teqtivity, ensuring asset records remain aligned with ongoing support tickets.
Custom Field Mapping for Enhanced Ticket Management
Map Jira ticket information to relevant asset records in Teqtivity for seamless tracking. For example, when a ticket is created, details like the ticket number and status are automatically linked to the corresponding asset in Teqtivity, helping IT teams track request history and resolutions efficiently.
Unified Workflows for Asset Management & Issue Resolution
Integrate asset management with your service desk processes to streamline tasks such as provisioning, repairs, and replacements. For example, if an asset requires repairs, IT technicians can update its status in Jira and assign it to a service request. The changes are instantly reflected in Teqtivity, ensuring a unified view of the asset lifecycle from issue to resolution.
Teqtivity is an IT Asset Management software designed to simplify how businesses track, manage, and optimize IT assets throughout their lifecycle, from procurement through retirement. Take full control of your IT environment with automated tracking, custom reports, and seamless integrations.
How does Teqtivity benefit my organization?
Our software offers a centralized platform for end-to-end IT asset tracking, helping your organization reduce costs, minimize risk, and optimize resource allocation. By providing real-time visibility and automation, it enhances decision-making, simplifies compliance with licensing and security requirements, and improves operational efficiency.
What types of assets can Teqtivity manage?
Teqtivity can manage a wide range of IT assets, including laptops, desktops, mobile phones, tablets, network equipment and other related resources critical to your organization’s IT infrastructure.
Is Teqtivity customizable to our specific needs?
Yes, Teqtivity is highly customizable. It can be tailored to meet the unique requirements of your organization, ensuring that it aligns perfectly with your IT asset management goals and processes.
Can Teqtivity integrate with other IT management systems?
Yes, Teqtivity is designed with integration capabilities, allowing seamless connectivity with other management tools, such as your IT service management (ITSM), HR, MDM and ITAD providers and suppliers.
What reporting features does Teqtivity ITAM Tool offer?
Teqtivity offers robust reporting and analytics features, providing detailed insights into asset utilization, compliance status, and overall IT asset health. Reports range from Asset reports, User reports and Financial Reports, each with specific sub reports.
Is Teqtivity suitable for small businesses?
Absolutely. Teqtivity is scalable and can be adapted to the needs of all organizations – Small, Medium or Large. It offers flexibility and features that can be tailored to fit the specific requirements of businesses of any size.
How can I get started with Teqtivity?
Schedule a 30-minute product demo – We’ll be happy to provide a demonstration, discuss your specific needs, and guide you through the on-boarding process.
