Zendesk is a widely used customer service platform designed to help teams manage and streamline support requests. With its intuitive interface, Zendesk enables companies to provide exceptional customer support by managing tickets, tracking customer interactions, and automating workflows. It offers a suite of tools, including ticketing systems, live chat, and knowledge base management, to ensure that teams can respond to and resolve issues efficiently.
Combine service request management in Zendesk with asset tracking in Teqtivity, eliminating system-switching. This integration automatically updates ticket details, saving time and reducing errors by consolidating asset and ticket information in one place.
Real-Time Asset Visibility and Updates
Instantly access asset details (serial numbers, status, history) within Zendesk. Updates to asset status (e.g., “assigned,” “damaged,” “repaired”) sync automatically with Teqtivity, ensuring consistent, up-to-date information for all stakeholders.
Efficient Onboarding and Offboarding
Sync onboarding and offboarding tickets in Zendesk with Teqtivity’s tools, simplifying asset assignment to new hires and returns from terminated employees, ensuring smooth transitions and accurate asset tracking.
Improved Workflow Efficiency and Accountability
Centralize asset and ticket management within Zendesk, reducing redundant tasks and improving collaboration. Track all asset actions in one place, ensuring accountability and full transparency across teams.
How Teqtivity + Zendesk Works
Real-Time Asset Visibility and Updates
With the Teqtivity for Zendesk Plugin, IT technicians can view asset details directly within Zendesk tickets. Any changes made to asset location and statuses (e.g., “assigned,” “damaged,” “repaired”) are automatically synced with Teqtivity, ensuring both systems are always aligned.
Centralized Asset and Ticket Management
Manage asset assignments, repairs, and replacements directly within Zendesk, without having to switch between multiple systems. Every asset-related action is recorded within Zendesk, ensuring that the most current information is reflected in each ticket.
Complete Asset Lifecycle Tracking
Track the full lifecycle of assets— from procurement and assignment to maintenance, repairs, and disposal— all within Zendesk. This integration ensures that every stage of the asset’s journey is recorded and easily accessible for IT teams.
Automated Onboarding and Offboarding
Zendesk automatically syncs onboarding and offboarding service tickets with Teqtivity’s new hire and termination tools, streamlining the process of assigning assets to new employees and recovering them when an employee leaves.
Improved Collaboration and Accountability
The integration ensures accountability by tracking every asset-related action (e.g., who updated the asset and when), providing clear visibility and transparency across all asset-related tasks.
Teqtivity is an IT Asset Management software designed to simplify how businesses track, manage, and optimize IT assets throughout their lifecycle, from procurement through retirement. Take full control of your IT environment with automated tracking, custom reports, and seamless integrations.
How does Teqtivity benefit my organization?
Our software offers a centralized platform for end-to-end IT asset tracking, helping your organization reduce costs, minimize risk, and optimize resource allocation. By providing real-time visibility and automation, it enhances decision-making, simplifies compliance with licensing and security requirements, and improves operational efficiency.
What types of assets can Teqtivity manage?
Teqtivity can manage a wide range of IT assets, including laptops, desktops, mobile phones, tablets, network equipment and other related resources critical to your organization’s IT infrastructure.
Is Teqtivity customizable to our specific needs?
Yes, Teqtivity is highly customizable. It can be tailored to meet the unique requirements of your organization, ensuring that it aligns perfectly with your IT asset management goals and processes.
Can Teqtivity integrate with other IT management systems?
Yes, Teqtivity is designed with integration capabilities, allowing seamless connectivity with other management tools, such as your IT service management (ITSM), HR, MDM and ITAD providers and suppliers.
What reporting features does Teqtivity ITAM Tool offer?
Teqtivity offers robust reporting and analytics features, providing detailed insights into asset utilization, compliance status, and overall IT asset health. Reports range from Asset reports, User reports and Financial Reports, each with specific sub reports.
Is Teqtivity suitable for small businesses?
Absolutely. Teqtivity is scalable and can be adapted to the needs of all organizations – Small, Medium or Large. It offers flexibility and features that can be tailored to fit the specific requirements of businesses of any size.
How can I get started with Teqtivity?
Schedule a 30-minute product demo – We’ll be happy to provide a demonstration, discuss your specific needs, and guide you through the on-boarding process.
